Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
Are all items on your site authentic?
Absolutely. We guarantee 100% authenticity for every piece in our collection. Each item is sourced directly from the designers or authorized boutiques and undergoes a rigorous quality inspection.
What is your return policy for designer wear?
We offer a 14-day return window for all unworn items with original tags and security seals intact. Please note that custom-made or final sale pieces are not eligible for return.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express international shipping takes 5-7 business days. All orders are fully insured and require a signature upon delivery.
Do you offer alterations?
Currently, we do not provide in-house alterations. However, we provide detailed size guides and fit notes for every garment to help you find your perfect match before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How should I care for my designer garments?
Each piece comes with specific care instructions on the inner label. For most high-end fabrics like silk, wool, and lace, we recommend professional dry cleaning only.